What about Dropbox Team folders?įor easy access, our app displays Team Folders in the root of your connector (among the users). These folders cannot be transferred, but we can detect these folders upon request to help identify them. By following the guide’s steps, you can contact the official customer support or access the community support forum.In this article Dropbox FAQ What happens to my unmounted folders?ĭropbox supports a selective sync function that can cause problems when trying to transfer a shared folder that is mounted in a specific way in Dropbox's file system. If you can’t work out how to do something with Dropbox, you’ll want to contact support. Select “Request help,” then detail your issues and submit the request. However, the community support forums’ design is not particularly suitable for non-technical users as it is not immediately user-friendly. The Dropbox community forums, found here, could potentially be helpful for some users. There is a chatbot option, but this will obviously only contain automated responses. While email support may be relatively slow, this is the only way to speak to Dropbox support staff when using a free account. If it doesn’t, you can also reply to the email with a full description of your issue, and the support team will email you back. This email will provide links to several FAQ sections that may be able to help fix your issue. Next, click “Request help,” then type your issue in the text box and click “Submit.” Within a few minutes, you’ll get an email to the email address associated with your Dropbox account. Click “feedback” to open the feedback section. In the settings, click on the “feedback” entry. Click on the cogwheel icon in the left column to open the settings. To request help from within the Dropbox app, open the settings by clicking the cogwheel icon at the bottom of the column on the left. This option may not get you a swift response but is the easiest to find. The easiest way is to go through the app feedback options and to request help there.
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